These Terms and Conditions apply to all purchases made from Avalanche Equestrian Ltd (“we”, “us”, “our”), whether made:

• via our website: www.avalancheequestrian.co.uk

• in person at pop-up shops, events, or trade stands

By purchasing any products from us, or by using our website, you agree to be bound by these Terms and Conditions, together with our Returns & Refund Policy and Privacy Policy. If you do not agree, please do not use our website or purchase our products. Nothing in these Terms affects your statutory rights under UK law.

Changes to These Terms

We reserve the right to update or amend these Terms and Conditions at any time without prior notice. Any changes will be posted on our website. Your continued use of the website, or purchase of products after changes are made, constitutes acceptance of the updated Terms.

Website Access

We aim to provide uninterrupted, error-free access to our website. However, this cannot be guaranteed. Access may occasionally be restricted to allow for maintenance, updates, or repairs. We will aim to keep any disruption to a minimum.

Purchases & Acceptance of Terms

When you purchase products from Avalanche Equestrian Ltd online or at a pop-up shop, you confirm that you have read, understood, and agreed to:

• these Terms & Conditions, and

• our Returns & Refund Policy

These policies apply equally to online purchases and in-person purchases, unless stated otherwise.

Our Contract With You

When you place an order online, you will receive an email acknowledging receipt of your order. This does not constitute acceptance.

A legally binding contract is formed only when:

• your order has been accepted,

• processed, and

• dispatched, and

• you have received a dispatch confirmation email.

We reserve the right to refuse or cancel any order at our discretion, including where:

• products are unavailable,

• there is a pricing or description error,

• we are unable to verify information provided.

Any email correspondence (B2C or B2B) is for discussion purposes only and does not create a binding contract. For pop-up shop purchases, the contract is formed at the point of sale.

Prices & Product Information

All prices are shown in GBP and include VAT unless stated otherwise. We take reasonable care to ensure product descriptions, prices, and availability are accurate. However, errors may occur. We reserve the right to correct errors and to cancel orders affected by such errors, with a full refund where applicable.

Delivery

Delivery timescales provided are estimates only. We are not responsible for delays outside our control. Risk in the goods passes to you upon delivery. Ownership of the goods passes to you once full payment has been received.

Returns & Refunds

Our Returns & Refund Policy forms part of these Terms and Conditions. For online purchases, you generally have the right to cancel your order within 14 days of receiving your goods, in accordance with the Consumer Contracts Regulations 2013, unless an exemption applies.

Details of:

• how to return items,

• refund timescales,

• return postage responsibilities, and

• exclusions

are set out in our Returns & Refund Policy, which must be read alongside these Terms.

Complaints

If you are unhappy with our service, please contact us at: 📧 info@avalancheequestrian.co.uk

We aim to acknowledge complaints within 7 working days and will investigate and respond as promptly as possible to reach a fair resolution.

Accounts & Security

If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activity carried out under your account.

Intellectual Property

All content on this website, including text, images, logos, designs, and trademarks, is owned by or licensed to Avalanche Equestrian Ltd and is protected by intellectual property laws. You may not copy, reproduce, distribute, or use any content without our prior written consent.

Disclaimer

Website content is provided on an “as is” basis. While we take reasonable care to ensure accuracy, we do not guarantee that all information is error-free or up to date. Any guidance provided is for general information only and should not be relied upon as professional or specialist advice.

Limitation of Liability

Nothing in these Terms limits or excludes our liability for:

• death or personal injury caused by negligence,

• fraud or fraudulent misrepresentation,

• or any matter which cannot be excluded under UK law.

Subject to this, we shall not be liable for indirect or consequential losses.

Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.

Introduction

Avalanche Equestrian Ltd is committed to protecting your privacy and handling your personal information in accordance with UK data protection law. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or purchase products from us.

Information We Collect

We may collect the following personal information:

• Name, email address, postal address, and phone number

• Payment information

• Account login details

• Purchase history and preferences

• Website usage data, including IP address and cookies

How We Use Your Information

We use your personal information to:

• Process and fulfill your orders

• Communicate with you about your orders and account

• Send marketing communications (where you have consented)

• Improve our products, services, and website

• Comply with legal obligations

Sharing Your Information

We will not sell or rent your personal data. We may share your information with:

• Payment processors to complete transactions

• Delivery providers to ship your orders

• Legal or regulatory authorities if required by law

• Third-party service providers who help us operate our business

Cookies

Our website uses cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against loss, misuse, and unauthorized access.

Your Rights

Under UK law, you have the right to:

• Access your personal data

• Correct any inaccurate data

• Request deletion of your data

• Object to or restrict processing

• Withdraw consent for marketing communications

To exercise these rights, contact us at 📧 info@avalancheequestrian.co.uk.

Retention

We retain your personal data only as long as necessary for the purposes for which it was collected, or as required by law.

Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised version will be effective immediately upon posting.

Contact

If you have any questions about this Privacy Policy or our use of your personal information, please contact us at: 📧 info@avalancheequestrian.co.uk

All content on this websiteincluding information, communications, text, graphics, photographs, images, audio, video, illustrations, code, and other materialstogether with all trademarks, logos, and domain names, is the property of Avalanche Equestrian (UK) Limited. This content and these marks are protected by copyright, trademark, and other applicable laws.

You may not use any content or marks without our prior written permission, except as permitted by these Terms and Conditions. Unauthorized use may result in legal action.

You are granted permission to view, display, print, and download content or individual pages from this website for personal, informational, and non-commercial purposes only, provided that all copyright and proprietary notices on the materials are retained.